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They’re Just Doing Their Job

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Even before I became a travel agent, I was an avid traveler. Growing up, my family’s mission was to do at least one family trip a year. Whether it involved getting onto an airplane or loading into the family Chevy Lumina Mini Van, the trip was taken.

So, when I read about how “horrible” customer service is on a particular airline, I try and read through the entire posting (on social media) or article (blog or paper) and try to understand what initially upset the customer, unless of course they were just born miserable.

Usually it is a case of misunderstanding. Most travelers that complain, take it out on the front line workers. As they would do to a waiter or waitress, retail cashier, or in this case the flight attendants and ticketing agents.

Prior to writing this, I googled™ horrible flight stories and cam across an interesting blog page http://www.flightsfromhell.com/ and although I must say some of the stories have a fun “venting” tone to them others were, well, born that way.

When a flight is delayed or cancelled due to weather, it can put a damper (see what I did there) on things, but it is in your best interest (staying alive) that the airlines do this. It is not the Flight Attendants fault, or the ticketing agent, and you are not the only person in the world who is being put out by this, so take a deep breath and be polite because trust me, they will work with you to find a solution. This happened on a recent trip for me with my husband and daughter, leaving Palm Springs and heading back to Canada. The airplane had a mechanical issue, so it was cancelled. We stood in line for almost 3 hours waiting for our turn at the front with the agent. The following evening was the earliest he could get us out and would mean a very long layover in Denver, as they try to accommodate everyone else on the same flight. We offered to take a taxi from Palm Springs to LAX, where we know there were more flights leaving from a larger airport, and he smiled while he handed us a voucher for the 2 hour taxi ride. He rescheduled us on an Air Canada Flight leaving the next morning direct to Toronto, and gave us some meal vouchers as well. We politely thanked him and made our way to LAX. When we got to the airport, we approached an agent and explained that our flight left the next morning and she booked us a room at the airport hotel for the evening, and I asked if she had any meal vouchers, to which she smiled and gave us some more vouchers for breakfast.

We were inconvenienced by a day, but it wasn’t the end of the world. My 4 year old was tired, but not cranky because she fed off our tone of “well these things happen” and enjoyed the chocolate chip pancakes she had for breakfast.

Don’t get me wrong, I have encountered my fare share of miserable flight attendants and ticketing agents, and sometimes even being polite, patient and smiling doesn’t win them over, but I have been on their side of the line when I worked retail, when I served tables and now as a travel agent. Getting yelled at by 30 customers, and then you get that ONE that is understanding and patient, changes the remainder of the day!

10 BEST REASONS TO SPRING FOR VEGAS!

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#1. Cirque du Soleil “O” at Bellagio
Best Prices on Cirque du Soleil – O!
All the world is water and the stage is all the world.” Welcome to the world of “O.” With a production that has never been attempted or imagined until now, this leading Las Vegas show is sure to amaze you in the same way it has for sold-out audiences. Best of Vegas has great seats to this show.

#2. The Beatles LOVE by Cirque du Soleil at Mirage Las Vegas
Save up to $36 on Tickets!
Honor the band that changed pop music forever in the Cirque du Soleil performance, LOVE. Set to the fast-paced and youthful energy created by the dancers, jaw-dropping Cirque Du Soleil aerial acts and more, this performance recreates the excitement that surrounded this legendary band in their hay-day.

The Beatles “LOVE” by Cirque du Soleil – Save up to $36 on Tickets!

#3. Michael Jackson ONE by Cirque du Soleil
Save up to $33 on Tickets!
An incomparable night of music, acrobatics, artistry and sheer creative genius is yours to explore during Michael Jackson ONE by Cirque du Soleil at Mandalay Bay.

Michael Jackson ONE by Cirque du Soleil – Save up to $33 on Tickets!

#4. Stratosphere Casino, Hotel and Tower
Save Big on Stratosphere Tower Entrance and Rides!
Catch the best views of the Las Vegas Strip from the Observation Deck of the Stratosphere with the Tower Admission. Stratosphere is the tallest structure in Vegas and has amazing 360 degree views of the Las Vegas skyline, but if that’s not enough; get an extreme adrenaline rush with the rides at the top of the Stratosphere with the Tower Admission & Unlimited Rides Pass.

Save Big on Stratosphere Tower Entrance & Rides!

#5. LE RÊVE at Wynn
Limited Time Offer – Save Over $16!
Let your subconscious take flight while you’re wide awake when you experience LE RÊVE. You’ll quickly see LE RÊVE is a show unlike anything you’ve witnessed before. This show has been very popular with our audiences and Best of Vegas has some great ticket offers.

Le Reve – Limited Time Offer – Save Over $16!

#6. KA by Cirque du Soleil at the MGM Grand
Special Offer: Save Over $33!
KÀ ™ is an unforgettable acrobatic adventure featuring a rotating stage, which allows the combination of fierce combat with perfectly executed sequences. With innovative storytelling techniques, it’s a thrilling Cirque du Soleil ® journey with love, loss, and conflict…

KA – Cirque du Soleil Special Offer: Save Over $33!

#7. Celine Dion at Caesars Palace
Exclusive Seat Locations Available!
Celine Dion has entertained the world over with her powerful voice and acclaimed songs. Come see her at The Colosseum at Caesars Palace Now’s your chance to see one of the Best Selling Female Artists in the World for less with tickets from BestofVegas.com!

See Celine Dion in Las Vegas!

#8. David Copperfield at MGM Grand
Save on Tickets!
Hailed by audiences and critics alike as the greatest illusionist of our time, David Copperfield has elevated the ancient art of magic to new heights and redefined it over the past few decades. And now he is bringing his magic back to Vegas for a special show at the MGM Grand.

David Copperfield at MGM Grand – Save on Tickets!

#9. Criss Angel MINDFREAK by Cirque du Soleil
Exclusive Offer: Save over $37!
You won’t know what’s in store as Criss Angel takes you on a mind warping adventure with co-star Chloe Crawford. MINDFREAK is a wildly entertaining show that seamlessly weaves ground-breaking mysterious illusions with 3-D immersive effect, pyrotechnic landscape, live DJs, performers and musicians that come together to chart Angel’s life and career path as a young magician to a Las Vegas headliner!

Criss Angel MINDFREAK by Cirque du Soleil – Save Over $37!

#10. Absinthe at Caesars Palace
Save Over $37 on Tickets
Absinthe is taking Las Vegas by storm, stripside at Caesars Palace. Described by The New York Times as “Cirque channeled through The Rocky Horror Show”, Absinthe is an intoxicating collision of circus, burlesque and vaudeville featuring curious creatures, heavenly bodies and outrageous comedy.

Absinthe at Caesars Palace – Save Over $37 on Tickets!

BestofVegas.com, part of Entertainment Benefits Group, Inc. (EBG), combined is one of the leading online travel reservations agencies in the United States by number of admissions sold, reaching over 50 million visitors via the Internet from both leisure and corporate program markets worldwide. Established in 2001, EBG launched BestofVegas.com to offer competitive rates for the best Las Vegas shows, tours, nightclubs, as well as a special selection of hotel properties, ranging from small independent hotels to five star luxury properties. The site offers the best hotels, the best shows and the best prices.

Bonjour! Guten Tag! Gia Sas!

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Say hello to 3 new Air Canada Rouge destinations!

Start Planning Europe Now!

Guten Tag Berlin.

from Toronto
4 weekly non-stop flights this summer with
Air Canada Rouge.

Hallo Reykjavik.

from Toronto – 4 weekly non-stop flights this summer
with Air Canada Rouge.

from Montreal – 3 weekly non-stop flights this summer
with Air Canada Rouge.

Bonjour Marseille.

from Montreal – 3 weekly non-stop flights this summer
with Air Canada Rouge.

BUDAPEST, HUNGARY

DUBLIN, IRELAND

GENEVA, SWITZERLAND

MADRID, SPAIN

MILAN, ITALY

PARIS, FRANCE

Europe Spring Round-trip*

SaveAmsterdamas a favorite destination

Amsterdam
Netherlands
$1090

SaveAthensas a favorite destination

Athens
Greece
$846

SaveBarcelonaas a favorite destination

Barcelona
Spain
$1117

SaveBerlinas a favorite destination

Berlin
Germany
$1154

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Brussels
Belgium
$1008

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Budapest
Hungary
$1162

SaveCopenhagenas a favorite destination

Copenhagen
Denmark
$1030

SaveDublinas a favorite destination

Dublin
Ireland
$732

SaveFrankfurtas a favorite destination

Frankfurt
Germany
$1035

SaveGenevaas a favorite destination

Geneva
Switzerland
$1058

SaveLisbonas a favorite destination

Lisbon
Portugal
$803

SaveLondon, Heathrowas a favorite destination

London, Heathrow
United Kingdom
$841

SaveLondon, London Gatwickas a favorite destination

London, London Gatwick
United Kingdom
$688
More special offers

 

Europe Summer Round-trip*

SaveBerlinas a favorite destination

Berlin
Germany
$1214

SaveBrusselsas a favorite destination

Brussels
Belgium
$1308

SaveBudapestas a favorite destination

Budapest
Hungary
$1280

SaveCopenhagenas a favorite destination

Copenhagen
Denmark
$1449

SaveDublinas a favorite destination

Dublin
Ireland
$978

SaveEdinburghas a favorite destination

Edinburgh
United Kingdom
$1006

SaveFrankfurtas a favorite destination

Frankfurt
Germany
$1432

SaveGenevaas a favorite destination

Geneva
Switzerland
$1098

SaveGlasgowas a favorite destination

Glasgow
United Kingdom
$1014

SaveLisbonas a favorite destination

Lisbon
Portugal
$951

SaveLondon, Heathrowas a favorite destination

London, Heathrow
United Kingdom
$1058

SaveLyonas a favorite destination

Lyon
France
$1088

SaveMadridas a favorite destination

Madrid
Spain
$1255
More special offers

 

Total prices displayed include air transportation charges, including taxes, fees and charges, as well as surcharges. Seats are limited. Flight restrictions may apply. Complete fare rules including; day-of-week restrictions, departure dates, travel days, advance purchase and minimum and maximum stays are displayed by clicking on the price. Seats are limited on peak travel days. Additional restrictions are listed below.

All fares displayed on this page are in Canadian dollars, per person. Tickets must be purchased by 23:59 EST/20:59 PDT on the ticketing deadline date. Fares are valid at time of transmission and apply to new bookings only. Price is subject to change without prior notice and for representative information ONLY. All taxes, fees, charges and surcharges are subject to change. Please refer to the booking flow by clicking on the search option in order to see the final price/breakdown or contact Air Canada reservation at 1-888-247-2262. Certain international destinations may have tax, fee or charge that must be paid at the point of origin or at departure. Please contact the nearest foreign government office of the country you plan to visit for definitive, up-to-date information. Country-specific and interactive passenger-specific information is also available at www.iatatravelcentre.comOpens in New WindowExternal site which may not meet accessibility guidelines. and www.voyage.gc.caOpens in New WindowExternal site which may not meet accessibility guidelines.. Fees for optional services, such as itinerary changes, additional baggage, advance seat selection, or certain special service requests, may increase overall cost, for more information, please consult our product and services. All seats are limited and subject to availability. Certain flights may not be offered on each day of the week. The fares indicated are not valid on seasonal route past the last date the flight operates. Certain flights may be operated by other carriers on a codeshare basis.

All That Disney Has To Offer In 2017!

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A visit to Walt Disney World Resort is a trip to the most magical place on Earth. While here, you’ll discover four fantastical Theme Parks, two amazing Water Parks, 25-plus unique Disney Resort hotels and the one-of-a-kind Disney Springs.

Thrills and adventure await the whole family, with plenty of fun for everyone. Make your next dream vacation one for the storybooks!

Celebrations and Seasonal Events

iHeart Radio Contest

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CONTEST CLOSES: March 8, 2017 @ 11:59pm ET
No purchase necessary. Contest starts on Monday, February 6, 2017 at 12:00 a.m. ET and closes Wednesday, March 8, 2017 at 11:59 p.m. ET.  Open to legal residents of Ontario who are eighteen (18) years of age or older.  Some restrictions apply.  Correct answer to a mathematical skill testing question required.  Approximate retail value of the Prize is $5,000.00 CAD.  Odds of winning the Prize will depend upon the total number of eligible entries received during the Contest Period. Complete contest rules and entry available at www.1029klite.com. 

Voucher Giveaway

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Terms & Conditions

Must be a legal resident of The USA or Canada. Must be 18 years or older to enter.

One entry per person, per email address per campaign. Contest runs from March 1st 2017 to March 31st 2017 11:55pm EST/Standard. Winner will be drawn on April 1st 2017 at 3:45pm EST/Standard. Winner will be notified via email if chosen, and must respond within 5 days confirming receipt otherwise another name will be drawn. By entering you agree that Beforeifly will use you facebook name to annouce winners, and you may be tagged in the announcement.

There are 10 Travel Vouchers available for winning. Each travel voucher has a value of $100 CAD. Travel must be booked through a Beforeifly live agent, in order to apply the discount. Travel must be booked by December 30th 2017 in order to be valid.

Vouchers are not refundable, and have no cash value.

Voucher cannot be transferred, duplicated or phtocopied. Original voucher must be sent into Beforeifly headquarters located at:

10 Queen St, Suite 202 Box 764, Niagara on the Lake, ON L0S 1J0

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