Frequently Asked Questions

How do I change my flights?
We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $125 USD and go as high as $350 USD. Your exchange agent can tell you when you call.

We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.

Once you are prepared to give our exchange agent the new itinerary, please call us at (289) 868-9122. We are open 10am-4pm. For a quicker response, or during non office hours, please email ticketing@bforeifly.com. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.

What Is An E-Ticket?

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. Beforeifly.com offers e-tickets when they are available.

Bring government issued photo identification (passport) to the airport.

E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

How DO I Cancel My Ticket?

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please email ticketing@beforeifly.com for details.

How Do I Know If I Need A Visa Or Other Documents For My Trip?

Beforeifly.com will send a PDF to your email within minutes of booking your flight. All Visa entry requirements specific to your travel destinations will be attached for you!