Job Summary:

This position is accountable for assisting clients and third- party vendors with travel bookings and related inquiries via phone, emails and online. The agent will respond to customer inquiries to achieve sales targets while providing superior customer service.

Your Online Travel Concierge…

Beforeifly is Canada’s newest, travel company offering the lowest airfare rates, dynamic vacation packaging, no booking fees and our exclusive online concierge service, so you can to travel worry free!

Why work for us? We’re all about flexible, self-driven work, cross-functional working opportunities and growth. We encourage innovation, free-flow ideas and are constantly striving for excellence within our organization and for our clients. We are 100% Canadian owned and operated, offer high paid commissions and medical and dental benefits are available. Join our team and our philosophy…where will you adventure to?

Responsibilities:

• Enforce active selling skills to close a sale
• Process bookings with accuracy and detail
• Consistently meet performance targets
• Stay current on products, services, promotions, procedures and technology
• Sell insurance and vendor products
• Communicate with 3rd party vendors airlines, hotels and tour operators etc. as necessary
• Respond to customer inquiries through email and telephone and assist customers with questions including baggage, documentation required and seat selection

Certifications, Education and Experience:

• Must be TICO certified
• 2 years on-the-job experience
• Bring with you an existing, solid clientele base
• Strong knowledge of MS Office and ability to learn new software
• Experienced with GDS
• Proficiency in Galileo Vacations
• Superior customer service skills
• Excellent communication skills (verbal and written)
• Exceptional problem solving, organizational and prioritizing skills
• Attention to detail, data entry accuracy and speed
• Ability to work rotating shifts including weekends and holidays
• Bilingualism (English/French) an asset

Education

• 2 years on-the-job experience
• TICO Certification
• Travel/Tourism school diploma or equivalent related travel industry experience is an asset but not required

Job Type: Full-time

Required experience: Travel Industry – 2 years

Required license or certification: TICO

Required language: English – French is an asset

Additional Languages: Hindi, Mandarin, Arabic, Korean, German, Polish, Italian, Spanish, Serbian, Croatian, Romanian, Japanese