Job Summary:

The Cruise Specialist will be responsible for client-facing channels. Whether it be over the phone, email or online, the ultimate goal is to sell an experience and to close the sale.

Your Online Travel Concierge…

Beforeifly is Canada’s newest, travel company offering the lowest airfare rates, dynamic vacation packaging, no booking fees and our exclusive online concierge service, so you can to travel worry free!

Why work for us? We’re all about flexible, self-driven work, cross-functional working opportunities and growth. We encourage innovation, free-flow ideas and are constantly striving for excellence within our organization and for our clients. We are 100% Canadian owned and operated, offer high paid commissions, bonuses and medical and dental benefits. Join our team and our philosophy…where will you adventure to?

Responsibilities:

• Enforce active selling skills to close a sale
• Process bookings with accuracy and detail
• Consistently meet performance targets
• Communicate with the Cruise & Land suppliers, online and by phone, as needed to ensure maximum sales opportunities & high customer service
• Maintain knowledge of all suppliers, including Cruise & Cruise tours, Land & Hotel, Insurance and Shore excursion suppliers, in order to present them confidently to all clients
• Sell insurance and vendor products
• Negotiate and secure wholesale contracts from desired vendors
• Work with Senior Brand Marketing Manager to coordinate product for marketing campaigns to support sales objectives
• Secure co-op marketing funds from small cruise vendors and travel agency partners which are properly suited to match our sales goals

Certifications, Education and Experience:

• Must be TICO certified

• Knowledge of products, cabins and packages for all major cruise lines

• 2 years on-the-job experience
• Bring with you an existing, solid clientele base
• Strong knowledge of MS Office and ability to learn new software
• Experienced with GDS
• Superior customer service skills
• Excellent communication skills (verbal and written)
• Exceptional problem solving, organizational and prioritizing skills
• Attention to detail, data entry accuracy and speed
• Bilingualism (English/French) an asset

Education

• 2 years on-the-job experience
• TICO Certification
• Travel/Tourism school diploma or equivalent related travel industry experience is an asset but not required

Job Type: Full-time

Required experience: Travel Industry – 2 years

Required license or certification: TICO

Required language: English – French is an asset